Every company aims to provide excellent customer service. They would want their products, services and brands to be at par with industry standards. Every company would make sure that their customers get their money’s worth. Companies also make sure that they can provide after-sales service; that is answering to all their customer’s needs after purchase is done. Most companies are using 0800 number where customers can dial and reach them anytime.
Customer Service Agent (image source and credits)
It is a fact that telephone numbers of companies are still largely used, despite the advances in technology, like the presence of the Internet where customers can just click on a button. Telephone numbers are still important and are great alternatives should customers want to reach the company for inquiries, clarifications and for complaints. This is one aspect that every company must take care of. It is through customers feedback that companies get to know how well their products or services are faring in the market.
For me, I still prefer calling the customer service numbers of companies if I have complaints or if there is a need for technical help; it is still very much reliable. At least with telephone numbers, when customers don’t have access to the Internet, they have the telephone to use and they also have their mobile phones if they are on the go.
Any business or organization that is committed to satisfying their costumers or clients with their products or services would seriously consider getting feedback from its customers and clients. And, of course, it would make use of surveys to know how to serve better these customers or clients.
Image from Google Images
Conducting surveys, however, can be quite complicated. There is the challenge of preparing the survey and then actually getting it to the hands of the survey participants. This can be too much of a challenge at times. However, this is now the age of advanced technology. Thankfully, conducting surveys is not as daunting as it used to be.
Survey software is now available for use to conduct surveys. It is easy to use but it is superior in terms of technology. With survey software, you also end up getting more things done. And if the people you intend to survey have different languages, then all the more you should consider using it. Your survey can be available in different languages. Isn’t this just cool?
This is the time for a forward leap for companies and organizations in reaching out to their customers and clients. They can get their feedback and conduct surveys using the most efficient means possible. They can now use the latest survey software as we have said. With online survey software now available, one can have survey data available and accessible online. In other words, you can also have a paperless survey that also saves us trees. Now this is another important leap forward.
With the newest technological trends that are coming in and changing almost everyday, communication between and within business companies are not a problem anymore.
By far, one of the latest innovation available is web conferencing services. These allow business companies to work, check each business workers and conduct meetings at anytime even far from each other. These services have remote sensing capabilities enabling distant parties to participate to any conferences. In fact, these kinds of services are becoming trending today because of its benefits offered to any business companies.
Hotel and Restaurant Management (HRM) is one of my dream professions before. I used to imagine myself being the owner of a 5-star hotel that simply caters foreign clients. But if things gotten worse, perhaps, being just the CEO would do.
However, these ideas were forgotten when I started to learn and gain knowledge in running a business. It’s not the as easy as I imagine though the fame — the name of owning one is there.
There’s a lot of things needed to consider when planning for a hotel business. One of which is the hotel laundry supplies. Off course, as a hotel owner, hotel hygiene must be first checked so that clients or customers will be satisfied with the hotel accessories like the blanket, pillow cases and bed covers. Hotel owners should have a good source of hotel accessories that offers quality and affordable supplies for hotels.
An example of this is PeachSuite Hotel Supply Store. They provide quality hotel accessories and products like mattresses, beds, furniture and a lot more for hotels. Aside that, they also has PeachSuite Catering Equipment & Supplies that is very suitable for any hotel restaurants. They offer buffet catering services including chocolate fountain, carving stations and utensils. But if you have your own restaurant in your hotel, you can also check for their kitchen and cookware supplies
When we arrived in Davao City from Legaspi City and Naga City, the scheduled dates, should I say, important appointments with the 2 of my high school classmates were pushed through. I first thought it couldn’t be since I was still having jet lag and was still very tired from diving along CWC.
After a tiring trip, I immediately met (clockwise)
Sam (Carolyn’s hubby), Carolyn and Cynthia Mae.
We met at Mandarin Tea Garden at NCCC Mall in Davao City. We actually had our dinner. Carolyn, who is 5-month pregnant with her second child, was with her hubby, Sam. The couple’s first kid, Clark, is my godson. Together with us was Cynthia Mae.
Carolyn’s hubby is offering and dealing with me a condo unit and a house and lot from Camella homes in Davao City. While Cynthia Mae is having her scented candles offered to me. But aside from business talks, it was also like a get-together for us since we haven’t met for a long time. With Cynthia Mae and I, the last time we see each other was still on high school, but with Carolyn, I guess, in less than 10 months.
Things like these, I never thought could happen. I mean, we really are living our lives practically now. This is what life really means. Before, having talks like these are just simply a drama, a role playing or even just a game. But now, it’s definitely a life’s surviving things.
After that dinner and some talks, Carolyn and Sam went home since it was late night already while I and Cynthia Mae parked in a Durian stand where we ate lots of Durian there.
Cynthia and I in a Durian stall in Torres Street, Davao City.
After filling our tummy with much of Durian, we parted each other. While on my way, I was thinking of having my own business, those of what M has shared to me. But I want it online. I don’t want to have my own building to have it, it’s more costly, right? But with just online businesses, all I am haggling is just web hosting. Since I already have some knowledge on website management, I guess that would be enough. But still, I want to hire someone much professional to manage hosting itself for my business collocation.
Whew! I am getting hooked with businesses already. But I need to finish my medical degree first. Hehe. All of those were just merely a business talk.
So this is kind’a conflict of wants between I and M.
With our present status that I am still studying and he’s far working in the government, he thought of having other things for us to have something to save, financially, for any future preparations. I asked him what would it be, then he undoubtedly uttered business – having our own business. Honestly, I never ever thought of considering businesses in my entire life. So I told him, I don’t like it. One thing I am thinking of business is the rat-race-like characteristic that even it’s own family is of no considerations. Aside from that, it’s so time and effort stealer which I really don’t like.
But M insisted. He really wants something to manage. Thence, I favored him. And this is our problem now: to what would be our business to have. As he said, he has been thinking of security businesses that are US based – manufacturing in Mexico. Upon hearing it, my eyes glared and even heightened my tension and reacted, are you really sure? He was just actually joking at me coz he observed I was really serious when talking things like businesses. Phew!
Up until now, when we always bump to things like these, we ended up laughing coz we both have different thoughts that would never meet in terms of businesses. But for now, I am already considering things which he let me realized for us to have especially for our future, and that is really to have business aside from our different careers. That is just still to consider, for me coz what I am really sure for now is the fact that business is what he wants which I don’t.