Every company aims to provide excellent customer service. They would want their products, services and brands to be at par with industry standards. Every company would make sure that their customers get their money’s worth. Companies also make sure that they can provide after-sales service; that is answering to all their customer’s needs after purchase is done. Most companies are using 0800 number where customers can dial and reach them anytime.
Customer Service Agent (image source and credits)
It is a fact that telephone numbers of companies are still largely used, despite the advances in technology, like the presence of the Internet where customers can just click on a button. Telephone numbers are still important and are great alternatives should customers want to reach the company for inquiries, clarifications and for complaints. This is one aspect that every company must take care of. It is through customers feedback that companies get to know how well their products or services are faring in the market.
For me, I still prefer calling the customer service numbers of companies if I have complaints or if there is a need for technical help; it is still very much reliable. At least with telephone numbers, when customers don’t have access to the Internet, they have the telephone to use and they also have their mobile phones if they are on the go.